How Hotels Are Unlocking Incremental Revenue ‘Beyond the Room’

Beyond the Room: How Leading Hotels Are Unlocking Incremental, Ancillary Revenue

In This Report, We Will Explore:

Transformation in Hospitality
Evolving Guest Expectations
Technology Must-Haves for Hotels
Role of Mobile Apps
Revenue and Satisfaction

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Apps That Guests Love

Guests use the Atlantis mobile app to navigate their 140-acre island and book experiences in the casino, waterpark, aquarium, and more.

"We have heard first hand from guests that the app was a great resource for them both while on property and when planning their stay. There are many unsolicited comments on Facebook groups of guests promoting the app to other guests. I love seeing those endorsements!"

Isaac Gerstenzang Vice President Digital Marketing & CRM at Atlantis

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Lead your guests to high-value experiences that drive incremental revenue and engagement.

Venue map & wayfinding
Message center & notifications
Special events & guest experiences
Sponsorships & promotions
Business system integrations

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Cookie	Duration	Description
__hssc	30 minutes	This cookie is set by HubSpot. The purpose of the cookie is to keep track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.
player	1 year	This cookie is used by Vimeo. This cookie is used to save the user's preferences when playing embedded videos from Vimeo.

Cookie	Duration	Description
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ADRUM_BT1		This cookie is used to optimize the visitor experience on the website by detecting errors on the website and share the information to support staff.
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YSC	session	This cookies is set by Youtube and is used to track the views of embedded videos.

Cookie	Duration	Description
__hstc	1 year 24 days	This cookie is set by Hubspot and is used for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
hubspotutk	1 year 24 days	This cookie is used by HubSpot to keep track of the visitors to the website. This cookie is passed to Hubspot on form submission and used when deduplicating contacts.
pardot	past	The cookie is set when the visitor is logged in as a Pardot user.
vuid	2 years	This domain of this cookie is owned by Vimeo. This cookie is used by vimeo to collect tracking information. It sets a unique ID to embed videos to the website.

Cookie	Duration	Description
IDE	1 year 24 days	Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
test_cookie	15 minutes	This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies.
VISITOR_INFO1_LIVE	5 months 27 days	This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.

Cookie	Duration	Description
CONSENT	16 years 9 months 9 days 6 hours	No description
cookie_3rdparty		No description
guestidc		No description
SameSite		No description
token_test		No description

Beyond the Room: How Leading Hotels Are Unlocking Incremental, Ancillary Revenue

Get the Report Here

Get the report here

Apps That Guests Love

Drive Incremental Revenue Growth With Phunware

Ready to give your guests what they want?

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