AI Concierge
Answers routine property questions fast, cutting down front-desk call volume so staff can focus on higher-touch moments.
Industries / Hospitality
Built for hotels.
Loved by guests.
The Guest Intelligence Platform for full-service hotels and resorts — wayfinding, AI concierge, guest data, and commerce in one place.
Trusted by global brands across the hospitality industry
Big resorts have too much to discover, and not enough ways to surface it.
Dining, spas, cabanas, activities, retail, events, room upgrades — sprawling properties have more to offer than any guest can find on their own. Every missed discovery is lost revenue, and every routine question is a moment your staff could be spending on something higher-touch.
Guest Intelligence for Hospitality
Three ways it supports the resort stay.
Data
Merges location, mobile app, PMS, POS, and transaction data into a clear picture of how guests move and choose.
Bookings
Makes it simple for guests to find and reserve dining, spa, cabanas, activities, and upgrades in the moment.
Who It's For
Built for the teams shaping the guest stay.
GMs & Operations
Faster answers to routine guest requests free up staff time for the high-touch moments that build loyalty.
Revenue & Commercial
Surfaces bookable add-ons while guests are still planning their stay, turning interest into incremental revenue.
Technology & Digital
A configurable platform that ties mobile, location, PMS, POS, and transactional data together instead of bolting on more tools.
Turn guest engagement into measurable outcomes
Phunware's platform helps complex resorts turn guest engagement into measurable outcomes, from AI Concierge usage and app adoption to ancillary revenue and year-one ROI.
2,000+
Guest questions handled weekly65%
Of guests act on AI Concierge recommendations70%+
App adoption during the average stay4X+
Year-one return on investmentUser adoption solved with wayfinding.
Guest experience apps are everywhere. User adoption is the real challenge. Phunware is different because it starts with navigation — the one thing guests actually need. Adoption is automatic. Everything else builds from there.
No Rip and Replace
It works with what you already have.
Phunware connects your PMS, POS, spa systems, and CRM. No replacement. No disruption. You already have the data — Phunware is the layer that makes it usable. Live in weeks, not months.
Integrates With
- Property Management Systems (PMS)
- Point of Sale (POS)
- Spa and activity booking platforms
- CRM and loyalty programs
- In-room entertainment systems
What IT Gets
- Documented APIs and reference architecture
- Clear SLAs and escalation paths
- Security and compliance documentation
- Low-maintenance ongoing footprint
- A platform that reduces IT support burden
Proven in the field
Results from leading resorts.
“If you think about a luxury experience, what does that mean? It means you don’t have to think. It means that the resort is looking around the corner for you – anticipating your needs and personalizing your experience. Phunware is how we do that.”
Laurie GarzonDirector of Sales & Marketing
“We have heard first-hand from guests that the app was a great resource for them both while on property and when planning their stay. There are many unsolicited comments on Facebook groups of guests promoting the app to other guests.”
Isaac GerstenzangVP Digital Marketing & CRM