Resources / Blog
Ideas, insights, and lessons from the teams building the future of guest experience.
October 28, 2026
A guest asks the AI Concierge, “Where can I get a massage?” The answer recommends the spa, and they request directions. Their question and route request suggest interest, but the property may not know whether they reached the spa or made a reservation. Phunware is developing Location Aware Analytics (LAA) to produce location data using…
October 21, 2026
A guest asks where the spa is. The answer may be simple, but the questions that follow are practical: Is there an opening? How do I get there? Do I have enough time before dinner? For an AI concierge hotel experience to be useful, the answer should lead somewhere: current spa hours, a route through…
October 12, 2026
How resort operators can help guests find and book more dining, spa, activities, and services across a complex property. A destination resort can offer more than a guest could reasonably absorb in a single arrival conversation: multiple lodging areas, restaurants, pools, spa services, activities, transportation routes, seasonal programming, and other amenities that are easy to…
October 5, 2026
A visit to a senior living community often starts with a lot on someone’s mind. Finding the right building, entrance, floor, or resident apartment shouldn’t add to it. Many communities work more like small campuses than single buildings. Independent living, assisted living, memory care, dining, wellness, and administrative spaces may span multiple wings or connected…
September 30, 2026
Before a hospital visit, patients often have a few basic questions: Which entrance should I use? Where do I park? How far is the imaging center from the main lobby? Will I make it to my appointment on time? On a large campus, answering them can mean moving from the parking garage to the elevator…
September 22, 2026
Resorts draw guests by providing access to luxury amenities. Hospitals cater to patients by offering speciality care. And universities boast extensive library systems for new students. Your property can have everything a visitor could want—but if they can’t find these services, they can’t have the ideal guest experience. Large resorts, college campuses, and hospital systems…
September 18, 2026
Patients do not begin their care journey at check-in. It begins when they need an answer: Which provider should I see? Is there a location nearby? Can I get an appointment without making several calls? For many people, those first steps still require searching through pages, calling a clinic, or trying to understand where a…
September 10, 2026
We're proud to announce a new set of accessibility features across Phunware's mobile application framework, built to meet the WCAG 2.1 AA success criteria that apply to them. As the leader in Guest Intelligence, we know our customers require guest experiences that are accessible to everyone. We've designed our platform to meet all users' needs,…
September 7, 2026
Trust is built into every property interaction. When hospitality operators connect guest movement, digital engagement, and booking activity, the information behind those moments deserves disciplined protection. Phunware has completed a SOC 2 Type I examination, an important independent milestone in the company’s security program. The examination provides third-party validation of the design of relevant controls…